I'm off work today, which is good, since I'm absolutely miserable. I have a cold and I've lost my voice to boot. I'm saved only by the fact that I'm sure today will go by fast, as it's my day off from work.
I had bought a power supply (600 Watt Cooler Master) from Comp USA a short time ago, needing a new supply for my old box to try to salvage a decent media center machine out of it. The problem being that when I got it home it didn't work.
Rachel was kind enough to bring it back today, something normally I would have done, save for being sick as a dog and not wanting to move far. When she got up to Comp USA however they were unwilling to accept it back, as it had been on sale when I bought it. She was given the option to either pay an additional $25 or return it for cash, regardless of the fact that the unit was completely non-functional and the in stock units were the same.
She also let me know that the entire time she was dealing with the person at Comp USA they were on the phone bitching about how they were going to need to find a new job.
This is a shining example of WHY she is going to need a new job. Comp USA is a customer relations nightmare, always have been. Any time you need to return something they gave you nothing but problems, and basically seem to do everything in their power to make you regret spending your money there. Now as an end result they have been sold and are being liquidated at the end of the year from all reports.
The most entertaining thing in all this for me was that when they turned her away after saying they couldn't give her our money back because I wasn't present with my credit card, they offered her store credit... Store credit for a store that will be lucky to not be boarded up in another month. I've also noticed they are still selling gift cards on their website. Way to stick it to customers on your way out.
I've never been one for retribution, but I find myself almost thankful that this chain is closing its doors. I feel bad for the staff being layed off, but in all truth they are the same folks who joyfully stuck it to us every chance they got. I wish the employees luck in finding new employment, and I hope the people who decided the policies and procedures for this brand are losing it out the ass on this deal.
Random Good News: Rachel brought home jumbo potatoes and sour cream. Baked goodness!
